Sumanyu (hereinafter referred to as the Company) provides International quality products to each and every Customer. If the product purchased by direct sellers or consumers is of substandard quality or has manufacturing defects, the company guarantees replacement. However, this guarantee does not apply to damage or contamination caused by experience, negligence or wilful act.
In case of any dissatisfaction, manufacturing or packaging defects, the customer/distributor can return/exchange the product. Customers/Direct sellers must contact theDistributor/Company from whom they have purchased the goods within 30 days from the date of purchase. They must explain the reason and return the said product along with the original customer order receipt copy/invoice. In such cases, it is the responsibility of the distributor to fulfill the customer's requirement of refund or replacement of the products. The Direct Seller/Consumer can then return these products to the company along with the original invoice. The Company will exchange these products free of cost or if the Direct Seller/Consumer does not want the same product, the Company will give a cash voucher of the same amount (Zero PV/BV) which the Direct Seller/Consumer can use to purchase the products within 30 days of their choice.
The Company provides a Buy Back Policy to the Direct Sellers who wish to resign from his/her Distributor and return any Sumanyu products that are in good condition, useable, resalable, restock-able, unopened, unaltered and must have a shelf life of at least four months.
If the distributor resigns within 30 days from the purchase of the products, Sumanyu shall provide a full refund for the products to the distributor after deducting bonus paid (if any) and reversing the PV on the products (if any).
If the distributor resigns from his/her distributorship after the expiry of 30 days from the date of purchase of products from Sumanyu, the amount refunded against the products being returned will be equal to distributor cost of the products being returned, less total bonus paid out by the Company on the original purchase, less GST, less 10%service charge. The Buy Back Policy is designed to impose upon the sponsor and the Company – the obligation to ensure that the distributor is buying products wisely.
For Cancellation of confirmed/placed order please write to us at “sumanyuonlinemarketingllp@gmail.com”
Please Note: Product Return Policy is NOT valid on Electric items if opened.